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Change ID Login Password

Q : How i can submit issue about Change ID Login Password on self-service center 91CLUB ?

A :If you forgot your password, we have two way for recover your account password by receiving OTP code that we will separate as "Before Login" and "After Login" by the following step :

After Login

Click Customer Service button

Choose Change ID Login Password

Choose Can Receive

Fill the new password

Click Send and a verification code will be sent to your registered phone number

After receiving the code, fill the verification code

Click the "Confirm" button

Before Login

Go Login Page

Click Forgot password

Enter a phone number equal to your registration number

Create your new password (min 8 characters with big-small characters)

Confirm the new password

Click Send button and the verification code will be sent to the phone number you registered

After receiving the code, fill the verification code

Click I have read and agree [Privacy Agreement]

Click the "Reset" button

Q : How I can create my password please inform me

A : To create a unique password, it must contain BIG and SMALL letters with numbers, and cannot use characters like period or underscore.
Example: QWERtyu1

We recommend to set a strong password to avoid stealing accounts and do not show your password to another.

If you cannot reset your password with the step above, you need to submit on the customer service self-service center and submit all requirement to "Change ID login password" and there will have two method of how to submit in this issue that we will divide as "Before Login" and "After Login" by the following step by step below :

After Login

Click Customer Service button

Choose Change ID Login Password

Choose Cannot Receive

Fill the new password that you want to use in the future

Upload the latest deposit receipt that you made in your ID account

Upload the selfie picture while you are holding your identity card

Upload the selfie picture while you are holding your bank passbook

Click the "Confirm" button

NOTE: Make sure all the data and requirement already fill and upload, clear and detail.

Before Login

Visit our 91CLUB official link at: https://www.91CLUB.com/

Click Customer Service button

Choose Change ID Login Password

Fill in the correct ID account

Fill the new password that you want to use in the future

Upload the latest deposit receipt that you made in your ID account

Upload the selfie picture while you are holding your bank passbook

Upload the selfie picture while you are holding your identity card

Click the "Confirm" button

NOTE: Make sure all the data and requirement already fill and upload, clear and detail.

STATUS ISSUE

Q : How do i check my status issue Change ID Login Password on self-service center 91CLUB ?

A: You can check the status issue by pressing the “Progress Query” for checking all the order record status that you have been submitted to self-service center.

SUCCESS STATUS

Q : I already checking and the status in here already success and there is a notes Success "Success Change Password, New Password: ***" what is that mean ?

A : For that mean 91CLUB account department already success to modify the password on your account and you can try to login again using new password that our team provided to you.

REJECT STATUS

Q : What about with status reject i need to know if my Change ID Login Password issue get reject by 91CLUB account department?

A : Okay rest assured we will help to explain to you there is few possibility that make your account got rejection and we will give explanation on this below :

Rejected "Please provide selfie picture while you are holding your identity card （AADHAR Card / PAN Card / Driving License)": This mean the selfie picture that you provide is not meet the requirement and you need to resubmit the selfie picture while you are holding the requirement card.

Rejected "Please provide the selfie photo holding your identity card, provide the correct selfie photo holding your bank card, and provide your last deposit receipt" : This mean all the selfie picture that you provide is incorrect and you need to resubmit the correct selfie picture as the requirement.

Rejected "Provide the complete details of your last deposit receipt that you made in your ID account": This mean the deposit receipt that you provide is incorrect and not match to the deposit record that you made in your ID account, kindly resubmit the correct of your latest deposit receipt that you made in your ID account.

Rejected "Provide all the necessary data clear and detailed" :This mean all the necessary data or picture that you provide is not clear/blur or not totally showing all the details information. Kindly resubmit the correct data and make all the picture is clear and detailed.

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